Shipping policy

Thank you for choosing and shopping with SHENGLINDA Limited. We strive to provide reliable, secure, and efficient shipping services for all our apparel products, ensuring every customer receives their items in pristine condition. This Shipping Policy outlines the complete terms and conditions for order processing, delivery, tracking, and post-shipping solutions for all purchases made with our company.

1. Order Processing Period

All valid clothing orders will be reviewed and processed within 1 to 3 working days after successful order payment and confirmation. Working days exclude Saturdays, Sundays, and official public holidays of Hong Kong SAR. During peak shopping seasons, promotional events, or periods of order surge, order processing schedules may be slightly prolonged without prior notice. In the event of substantial processing delays that affect normal delivery, our customer service team will actively contact customers via email to inform updates and progress.

2. Shipping Fees & Delivery Timeline

All shipping fees are dynamically calculated based on the total weight, product quantity, and delivery destination of your order. The final shipping cost will be clearly displayed on the checkout page before you complete payment, with no hidden charges.
We provide standard international shipping service for all apparel orders. The estimated standard delivery time is 15 business days from the date of order shipment. Please note that all delivery times are for reference only. Actual delivery schedules may be affected by logistics carrier delays, international customs clearance procedures, extreme weather conditions, regional logistics restrictions, and statutory holidays in transit or destination countries.

3. Shipment Confirmation & Order Tracking Service

Once your order is packed, inspected, and dispatched from our warehouse, you will receive an official shipment confirmation email from our team, which includes your unique order tracking number and logistics carrier information. The tracking system data usually takes 24 to 48 hours to synchronize and update after shipment. If you cannot query tracking information beyond the above time frame, please feel free to contact our customer support for assistance.

4. Shipping Address Accuracy Regulation

Customers are solely responsible for filling in accurate, complete, and valid shipping addresses, including detailed recipient information, contact phone number, and postal code during checkout. SHENGLINDA Limited shall not be held liable for non-delivery, misdelivery, or package loss caused by incorrect, incomplete, or invalid address information provided by customers. If the package is returned to our warehouse due to address errors, customers need to bear the corresponding return and reshipping fees for secondary delivery.

5. Lost & Damaged Package Solutions

Lost Package Handling: If your package is confirmed lost during transit, please submit a consultation and application to our customer service team within 7 calendar days after the estimated delivery date. We will verify the logistics status with the carrier and provide follow-up compensation or reshipment solutions in a timely manner.
Damaged & Defective Items Handling: If you receive damaged, defective, or incomplete clothing products, please contact our support team within 48 hours after package receipt. You are required to provide clear photos or short videos of the damaged products, inner accessories, and outer packaging. After our verification and review, we will arrange reshipment, refund, or partial compensation according to the actual situation.

6. Apparel Product Care Reminder

All our clothing products are attached with professional washing and care labels. Customers are advised to strictly follow the product instructions for daily wearing, washing, drying, ironing, and maintenance. SHENGLINDA Limited will not assume responsibility for product damage, deformation, fading, or abrasion caused by improper manual washing, high-temperature drying, private modification, and human misuse.

7. International Customs & Tax Notice

For all international cross-border shipments, the destination country or region may levy customs duties, import taxes, clearance fees and other related charges in accordance with local laws and regulations. All additional customs-related fees are borne solely by the customer. These fees are not included in the product unit price and shipping cost paid at checkout. Our company will not bear any reimbursement or liability for such charges.

8. Exceptional Logistics Circumstances

In case of force majeure factors including but not limited to natural disasters, epidemic control policies, regional traffic suspension, international logistics suspension, and customs policy adjustments, which lead to delayed delivery or suspended shipment, our company will actively track the latest logistics progress and notify customers in a timely manner. We will negotiate reasonable solutions with customers based on the actual situation, without bearing default liabilities caused by force majeure.

9. Contact Information

If you have any inquiries, disputes, or consultation needs regarding our shipping rules, delivery services, and order logistics, please contact us through the following official channels:
Company Name: SHENGLINDA Limited
Phone number: +852 95245386
Email: service@smarthousehub.shop
Physical address: 436-446 Kwun Tong Road, Kwun Tong, Kowloon Hong Kong SAR